Rooms Division Operations
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Master of Management
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Master of Management
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Julie Williams
Bachelor of Business (Fashion and Global Brand Management)
"I chose ICMS because they have provided me with the opportunity to kickstart my career through their many industry partners".
Keegan Du Preez
Bachelor of Business Management (Accounting)
"ICMS is realistic. They understand the realistic expectations of various markets. It’s not just textbook knowledge, especially compared to every other competitor".
Michaela Mayes
Bachelor of Business (Marketing)
"ICMS' Work Integrated Learning gave me the ability to gain real life experience before I even graduated".
Alana Williams
Bachelor of Business (Accounting)
“I worked full time whilst studying, with ICMS allowing for such a great work to study ratio and balance, where I was flexibly allowed to do both.”
Juliette Wilson
Bachelor of Business (Marketing)
"I think the biggest thing is that you get a personalised experience, and you’ll be treated like a person, not a number".
Calum McKnight
Bachelor of Business (Marketing)
“Very quickly, ICMS gave me a circle of friends who are pretty driven – but who also like to have fun – and when I see where they are now it’s pretty exciting and it drives me further.”
Ewan Metcalfe
Bachelor of Business (Sports Management)
"Through being at this college and the geographical location, it always reminded me to stay grounded, keep working hard to further improve my life and stay happy".
This subject is available under ICMS undergraduate degrees, please click the button below to find an undergraduate course for you.
Subject Code:
HOS101A
Subject Aim:
This subject investigates the most significant department in a hotel or resort, Rooms Division, through the study and practical application of front office operational procedures.
In this subject current property management software, STR (Smith Travel Report) data and simulations are used to introduce students to the complexities of managing this area of a hotel or resort. Students will gain key knowledge required to manage this department including the principles and procedures involved in the provision of quality guest lodging with emphasis on front office, housekeeping and security and an introduction to yield management.
The subject highlights the importance of clear and timely communication and collaboration both within the department and externally.
Learning Outcomes:
a) Describe the key functions of each component of Rooms Division in the accommodation sector.
b) Define the terminology, principles and procedures used in the delivery of a quality, safe and secure guest experience.
c) Report on the responsibilities and tasks performed by staff in Rooms Division.
d) Use property management system software in a front office context.
e) Recognise the skills required in housekeeping operations.
Student Assessment:
| No | Type | Weighting | Learning Outcomes |
| 1 | Glossary - Creation of Industry Terminology | 20% | a, b |
| 2 | Report | 40% | a, b, c, e |
| 3 | Practical Assessment - Opera systems | 40% | a, b, d |